Terms and Conditions

By accessing and using the Butterfly Books website, and by purchasing Butterfly Books subscriptions, you acknowledge that you have read, understand, and agree to be bound by the terms and conditions outlined below.  If you do not agree to abide by these terms and conditions, please do not use this service.

Our terms and conditions may change from time to time.  If you continue to use the site, then you acknowledge and accept any changes to these terms.  Therefore, you should review these terms and conditions whenever you use the website.

Butterfly Books may terminate your access to this website, without cause or notice, and will provide a full reimbursement of any remaining balance should we decide to do so.

Website Contents

Use of this website and its contents for anything other than personal use is prohibited. You cannot reproduce, duplicate, copy, sell, or otherwise exploit the website or any of its contents (including our logo), for any commercial purpose, without the permission of Butterfly Books.

User Conduct

You agree to use this website only for legal purposes.  You agree not to take any action that might compromise the security of or damage the website or its contents.

At Butterfly Books we sell products for children, but we do not knowingly sell to children. If you are under the age of 18, you may use our website only with the supervision or permission of a parent or guardian.

Password Security

You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur in your account or using your password.

Payment

Payments for Butterfly Books subscriptions will be processed by PayPal.  All payments are due upon receipt of your order. If a payment is not received or a payment method is declined, no items will be shipped until payment is received. Payment is made for the full subscription at the point of ordering (i.e. payments are not per month).

Shipping Policies

Shipping is charged as a flat rate across Canada, and will be via Canada Post.  If a book is lost during shipping, we will send another one.  Butterfly Books is not responsible for any delays, outside of our control, related to the delivery of our packages.

If the shipping address changes, we must be notified 1 month in advance.  If a package needs to be resent due to an incorrect address, the cost of re-shipping the package will be your responsibility and must be paid before we re-ship.  If you are giving a subscription as a gift, please make sure the recipient’s parent/guardian is aware of this.

Return Policy

If we send a book that the child already owns, it can be returned to us and we will send another book.  We must be notified within 48 hours of delivery of the book, and the original book must be returned to us (at our cost) before we send a replacement.

If a book is severely damaged during shipping, a replacement book will be sent free of charge.

Cancellation

An order may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Accuracy of Content

We work hard to ensure that the information on our site is accurate and up to date.  However, Butterfly Books will not be responsible or liable for the accuracy of any information on or made available via the site, and will not be responsible or liable for any errors or omissions in that information.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Should there be a legal dispute, the matter will be settled in Ontario, Canada, through binding arbitration.

Complaints

Any questions or complaints about items or service may be sent to hello@butterflychildrensbooks.com.

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